Reception Services

The reception team is here to answer any enquiries you may have regarding the service we provide for you and your pet. We have a combined experience of over 20years of customer care, and regularly attend courses to keep up to date with our knowledge on a wide range of subjects including, nutrition, preventive healthcare, neutering and of course client care.
 

All these things are some of the common enquires we come across on the telephone, along with appointments and prescription ordering. 

Reception is your first point of contact when you arrive at the clinic and the staff are here to make sure your visit to us is as stress free as possible. We aim to keep your wait in reception for you and your pet a pleasant one. The staff understands that not everyone has a pet that likes coming to see the vet, whether for a routine or unexpected visit. If you have any concerns about bringing your pet into reception please ask us for advice.  

Reception is also host to our retail area, stocking pet accessories and food. Please feel free to browse as you wait, and speak to us if you need more information about any of the products we sell. This is especially important if choosing a toy or treat for a pet, let us advise you of the right type and size you will need. We stock a range of quality pet care items including Nylabone Dog Bones, Company of Animals Toys, Danish Design Beds, Pedigree Dog Treats, and our food range is from Hills Pet Nutrition. 

If you have any comments about the service provided by reception please complete one of our comment cards and give us feedback on how we are doing.  

Alison Parker MinstLM (Practice Administrator)